Prices start at $2per call
TNSAnswer

Nationwide coverage provided by 10 strategically located offices providing 24/7 support.

Learn more GET SERVICE NOW
Prices start at $19per endpoint
TNSAssist

Let TNS handles daily IT issues for your customers while you and your staff focus on revenue-generating projects.

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TNSRMM

Being able to offer 24/7 RMM support is critical to your business’ long-term success.

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TNSFieldTech

Total NOC’s service delivery model provides resources to assist customers in-person, facilitate most of the customers’ projects

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TNSvCIO

Our technologies coupled with expert staff allows you to replace the need for vCIO by utilizing the perspectives of powerful, actionable insights.

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What is the Benefit of Total NOC Support Services?

24/7 support for your customers

Fastest response time

Trained IT technicians to augment your service delivery model

Well documented, comprehensive service tickets



Predictable monthly cost

Transparent and visible service details

Take advantage of patent pending technology PAIR (Platform for Artificial Intelligent Routing)

Our Onboarding Process

Step 1
Choose a Service

Select service package is your business

Step 2
Setup Your Account

Provide necessary information

Step 3
Go Live

Our highly skilled staff will provide all necessary information to help your service ready to start in a short time.

Select which IT Support Service is Right for Your Business

 
Features TNSAnswer TNSAssist TNSRMM TNSFieldTech TNSvCIO
Generate a Specific Phone Number
Get Calls
Create Tickets
Solve Support Center Ticket
Desktop Issue
Email Issue
Monitors and Other Connected Devices
Network Issue
Microsoft Office
Workstation Issue
Printer/Scanner issue
Application
Storage
Firewall
New Active Directory accounts
Office 365 troubleshooting
Switch Install
Virtual Server Maintenance
Exchange server mail issues
Patch Management
Account password resets and unlocks
End-user Software install/Uninstall/License Activation
Server Software install/Uninstall/License Activation
Smartphone email troubleshooting and setup
Individual Office 365 user setup
AD User and Computer setup/Domain Joins
Server Installation and Migrations (File Server, Exchange Server, DHCP Server)
Virtual server migrations
Network and Server Reports
Backup system installation/troubleshooting
Platform for all important information about your technology stack. (SoftwareHardware-ticketing systems)
Learn your Partner Success Manager with their bios and photos and contact them directly.
Create custom scheduled report with any widgets and send selected email address.
Provide a summary information about clients’ reviews and reports with their progress.
Provide 8 different sections with 34 categories and 202 questions for your customers. Allows customization for your own library.
Create new review to find customers needs by usign questions in library.
Create ‘Technology Assessment Report’ and ‘Client Progress Report’ based on the customers answers. In result of these reports, you can follow customer needs and according these results you can

Focus on your MSP business.
We'll support your customers.