Help Desk services give an MSP the power to surpass client expectations and deliver superior service.
Total NOC Support takes over the troubleshooting and maintenance, so you and your team can focus on projects.
This is all at the fraction of the cost needed to employ and manage an in-house staff or support center.
Total NOC Support is a brilliant investment. Customer support is hard to find especially with technical know how. Training, retention and management is another challenge. Total NOC Support tackles everything using our label and all the transactions are recording on the iTarian platform for reporting on my weekly review meetings.
Jarvis Beegleton, Network & Systems Admin, A2Z Information Tech
Deliver powerful and reliable IT solutions and services to customers with scale quickly.
Utilize ITarian’s platform to create monitored, managed, and packaged services or solutions.
Customize offerings and integrate IT solutions to give customers the confidence to manage your business.
Offer Total NOC Support to
your MSP packages!
Certain Help Desk services require escalation to Tier-2 support. These are complex issues that require more in-depth actions, time, and expertise. Total NOC Support reserves the right to make.
We will setup outlook for exchange, POP3, IMAP or Office 365. Our team will take care of managing spam or archives.
Total NOC Support will configure the profiles, Active Directory and passwords. We will be there when your customer needs to unlock their PC too!
Make mapping drives to folders on a server easy for your customer. We will tackle the configurations and setup shares over the server.
Your customers’ and their printers don’t always queue together. We will handle the drivers, local or network setup and clear the job.
Regular maintenance is easy, but users tend to ignore this need. We will be online with your customer to resolve their problem and keep their systems running.
We all need help sometimes. Microsoft Word isn’t saving your on the OneDrive?. No worries, we got them covered.
Total NOC Support and its team of engineers will assist your customers by responding to critical alerts in real time and installing important security patches and updates to minimize risk, server downtime and provide peace of mind.
per month per desktop
Phone support is limited to the Tier 1 Technicians’ ability to resolve the problem remotely. In some cases Total NOC Support reserves the right at its sole discretion and escalate to your Tier 2 support team. IT issues affecting the network are considered Tier 2 support.
*80% of the calls must be from 08:00 am to 05:00 pm
per month per Server
Phone support is limited to the Tier 1 Technicians’ ability to resolve the problem remotely. In some cases Tier 2 remote phone support or an onsite visit is necessary. Itarian reserves the right to make this determination at its sole discretion and escalate to your Tier 2 support team. IT issues affecting the network are considered Tier 2 support.