$2per call
TNSAnswer

Our engineers take your calls and create tickets for you, with a nationwide coverage in 10 strategically located offices in the USA, providing 24/7 support.

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$5per workstation
$23per server
TNSRMM

Monitor up-to-date status information & updates on customers' software & networks.

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$23per workstation
$100per server
TNSAssist

Utilize internal IT resources for more complex IT Issues.

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TNSFieldTech

On-demand IT technicians to complete field work onsite or remotely.

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TNSvCIO

Out technology becomes your partnership success managers.

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What is the Benefit of Total NOC Support Services?

24/7 support for your customers

Fastest response time

Trained IT technicians to augment your service delivery model

Well documented, comprehensive service tickets



Predictable monthly cost

Transparent and visible service details

Take advantage of patent pending technology PAIR (Platform for Artificial Intelligent Routing)

Our Onboarding Process - All Online

Step 1
Buy Service

Select & order service package for your business

Step 2
Setup your Account

Provide necessary information and onboarding will be completed

Step 3
Ready to Go Live

Our highly skilled staff will start resolving your customers' IT issues

Select which IT Support Service is Right for Your Business

 
Features TNSAnswer TNSRMM TNSAssist TNSFieldTech TNSvCIO
Generate a Specific Phone Number
Get Calls
Create Tickets
Virtual Server Maintenance
Patch Management
Network and Server Reports
Solve Support Center Ticket
Desktop Issue
Email Issue
Monitors and Other Connected Devices
Network Issue
Microsoft Office
Workstation Issue
Printer/Scanner issue
Application
New Active Directory accounts
Office 365 troubleshooting
Account password resets and unlocks
End-user Software install/Uninstall/License Activation
Smartphone email troubleshooting and setup
Individual Office 365 user setup
AD User and Computer setup/Domain Joins
Storage
Firewall
Switch Install
Exchange server mail issues
Server Software install/Uninstall/License Activation
Server Installation and Migrations (File Server, Exchange Server, DHCP Server)
Virtual server migrations
Backup system installation/troubleshooting
Platform for all important information about your technology stack. (Software-Hardware-ticketing systems)
Learn your Partner Success Manager with their bios and photos and contact them directly.
Create custom scheduled report with any widgets and send selected email address.
Provide a summary information about clients’ reviews and reports with their progress.
Provide 8 different sections with 34 categories and 202 questions for your customers. Allows customization for your own library.
Create new review to find customers needs by using questions in library.
Create ‘Technology Assessment Report’ and ‘Client Progress Report’ based on the customers answers. In result of these reports, you can follow customer needs and according these results you can create quotes

Focus on your MSP business.
We'll support your customers.