Our engineers take your calls and create tickets for you, providing nationwide 24/7 support.
Learn more GET SERVICE NOWMonitor up-to-date status information & updates on customers' software & networks.
Learn more GET SERVICE NOWUtilize internal IT resources for more complex IT Issues.
Learn more GET SERVICE NOWOn-demand IT technicians to complete field work onsite or remotely.
Learn more COMING SOON24/7 support for your customers
Fastest response time
Trained IT technicians to augment your service delivery model
Well documented, comprehensive service tickets
Predictable monthly cost
Transparent and visible service details
Take advantage of patent pending technology PAIR (Platform for Artificial Intelligent Routing)
Select & order service package for your business
Provide necessary information and onboarding will be completed
Our highly skilled staff will start resolving your customers' IT issues
![]() |
![]() |
![]() |
![]() |
![]() |
|
---|---|---|---|---|---|
Features | TNSAnswer | TNSRMM | TNSAssist | TNSFieldTech | TNSvCIO |
Generate a Specific Phone Number | |||||
Get Calls | |||||
Create Tickets | |||||
Virtual Server Maintenance | |||||
Patch Management | |||||
Network and Server Reports | |||||
Solve Support Center Ticket | |||||
Desktop Issue | |||||
Email Issue | |||||
Monitors and Other Connected Devices | |||||
Network Issue | |||||
Microsoft Office | |||||
Workstation Issue | |||||
Printer/Scanner issue | |||||
Application | |||||
New Active Directory accounts | |||||
Office 365 troubleshooting | |||||
Account password resets and unlocks | End-user Software install/Uninstall/License Activation | ||||
Smartphone email troubleshooting and setup | |||||
Individual Office 365 user setup | |||||
AD User and Computer setup/Domain Joins | |||||
Storage | |||||
Firewall | |||||
Switch Install | |||||
Exchange server mail issues | |||||
Server Software install/Uninstall/License Activation | |||||
Server Installation and Migrations (File Server, Exchange Server, DHCP Server) | |||||
Virtual server migrations | |||||
Backup system installation/troubleshooting | |||||
Platform for all important information about your technology stack. (Software-Hardware-ticketing systems) | |||||
Learn your Partner Success Manager with their bios and photos and contact them directly. | |||||
Create custom scheduled report with any widgets and send selected email address. | |||||
Provide a summary information about clients’ reviews and reports with their progress. | |||||
Provide 8 different sections with 34 categories and 202 questions for your customers. Allows customization for your own library. | |||||
Create new review to find customers needs by using questions in library. | |||||
Create ‘Technology Assessment Report’ and ‘Client Progress Report’ based on the customers answers. In result of these reports, you can follow customer needs and according these results you can create quotes |
Focus on your MSP business.
We'll support your customers.