Frequently Asked Questions (FAQ)
TNS provides white-labeled help desk and server support services to MSPs. With 24/7 support and trained IT technicians, TNS provides fast service to support your customer.
White-labeled services mean the service will be provided under your company name and brand. There will be no mention of Total NOC Support to your customers. Your customers will only know your name and your brand, while getting a high quality MSP service.
If you have TNSAnswer, TNSAssist or TNSRMM service, our agents escalate tickets to your internal team, who is working as a Field Technician with your customer.
In case you want to whitelabel the Field Services as well, you may purchase TNSFieldTech service. In this case, our own professional agents solve tickets on site within the customer premise if that ticket can not be solved remotely.
Once you sign up via https://totalnocsupport.com, and fill the form on the home page, a Total NOC Support account manager will reach out to you via email to walk you through our services and what needs to be done. It’s all automated, so you will be onboarded in a few steps only.
Each service within Total NOC Support has different setup step,
As a summary, you will be required to complete your Profile setup first. You can do it by these 3 simple steps:
You need to follow steps and complete your setups before starting onboarding your customers. After you complete your profile setup our team will check the information that you shared and we’ll communicate if anything is missing. In case you have everything completed then we will start your service immediately, and you may initiate onboarding of your customers.
Our service scope and definitions listed on the website. (totalnocsupport.com). We recommend to read each service definition in depth, and ask our support team any questions you may have.
You can also make changes on a service item count. For instance, if you wish to increase the number of endpoints for a service of a customer, you can do this change anytime. And you can always upgrade your service by contacting sales@totalnocsupport.com.
You can always upgrade your service with contacting sales@totalnocsupport.com
The simple answer is No. We do not charge you or your customers anything else than the price of the service.
Total NOC Support services are postpaid services. Which means;
Your service will not start until you complete the onboarding process. Once a service is approved and your account is activated, your billing period begins. At the end of your billing period, you will receive an invoice for your usage during that period.
After that, at the end of each billing period, your service automatically renews by the system on your billing date until you cancel your service.
You will receive an invoice for the services each month after the system successfully gets payment for your credit card.
If you want to stop your service in your first month, it will be supposed that as a free trial and will not be charged.
You may contact sales@totalnocsupport.com in case you want to cancel your service.
If the system could not get payment from your credit card for any reason, you'll be able to continue using your service for the next 15 days until update your credit card.
TNSAnswer: 15 days - limitless calls
TNSAssist: 15 days - all devices
TNSRMM: 15 days - all devices
At the end of the 15 days, your service will be stopped. To be able to continue to use your service, you need to update your credit card on your dashboard. In the meantime, you'll be informed via email. After this additional period of time, your customers' calls and tickets will not be forwarded to our technicians.
Focus on your MSP business.
We'll support your customers.