Total NOC Support Privacy Policy

Last update: 19 October 2021

Version: 03

Effective as of 19 October 2021

Contents

1.About This Policy

2.About Total NOC Support

3.Information Collection

3.1.Information You Provide

3.2.Information Automatically Collected

3.3.Information from Third Parties

4.Information Use

5.Information Sharing

6.How Long Your Information Is Retained For

7.Your Rights and Your Data

7.1.Cookies, Tracking Options and California Do Not Track Disclosures

7.2.Interest-Based Advertising Choices

7.3.Other Choices Concerning the Use and Disclosure of Your Information

8.Privacy of Children

9.Security

10.International Transfers

11.Revisions To This Privacy Policy

12.Your California Privacy Rights

13.Contact Us

1. About This Policy

This privacy policy describes the policies and practices of Total NOC Support LLC. (Collectively and individually referred to herein as "Total NOC Support"), and any Total NOC Support affiliates on whose web site this policy is posted in collecting, using, and safeguarding the personal information that may be obtained through the use of Total NOC Support’s

  • products,
  • services,
  • websites.

From now on, collectively and individually referred as "Services".

This privacy policy applies to each of the Total NOC Support entities, but not to Total NOC Support's partners or affiliates, which may have separate privacy policies. This privacy policy does not extend to any information that is beyond the control of Total NOC Support.

By using the Services and site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, and agree to Total NOC Support’s Terms of Use, which are incorporated by reference. If you do not agree, please do not use, or access the Site.

2. About Total NOC Support

Total NOC Support is an information technology management and support provider including cloud-based solutions and other PC security software for enterprises and consumers.

3. Information Collection

There are several ways we may obtain information about you, including through:

  1. Information you provide to us directly,
  2. Information that we automatically collect,
  3. Information we receive from third parties.

This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).

3.1. Information You Provide

Personal information is collected from you when you choose to share it, such as when you are prompted for information when you subscribe to the Services, use a Total NOC Support website, download a product, sign up for email, or request further information. These tables set out the categories of information you provide.

Collected when you sign up for the Total NOC Service or when you update your account
CategoryDescription

Personal Data

Company data that we need to create your Total NOC Support account and enables you to use the Total NOC Support Services.

The type of data collected depends on the type of Service Option you have, how you create your account, the country you are in, and if you use third party services to sign in. This may include your:

  • Your name
  • Company name
  • Address or company address
  • Postal/Zip code
  • Time zone
  • Email address
  • Telephone or mobile number
  • IP Address
  • Email login IMAP/POP-SMTP information

In addition, if you are making a purchase,

  • Payment card information

For end users/clients:

The information collected may include

  • Client name
  • Contact name
  • Phone number
  • Email
  • Company address
  • Postal/Zip Code
  • Device Type
  • Device OS
  • Device Name
  • Login info
  • Server information
  • Network information
  • VPN information
  • Domain information
  • Applications information
  • Passwords
    • Domain administrator
    • Firewall administrator
    • Email host administrator
    • Local workstation administrator
    • Server local administrator
    • DNS Host
    • ISP

You may also provide us with certain information in connection with specific actions.

Additional data you may choose to give us
CategoryDescription

Services, Product Downloads and Access

Enrolling in Total NOC Support's subscription service may require you to provide certain personal information and enter into a Subscriber Agreement.

Nothing in this Privacy Policy is intended to modify the terms in any product or service agreement.

Downloading or accessing a product will often require you to provide personal information.

With your consent, this information will be used by Total NOC Support or its affiliates to contact the customer about Total NOC Support's products and services, including product updates and associated promotional material.

This information may also be used as collated general demographic information to improve Total NOC Support's products and services.

Payment and Purchase Data

If you make any purchases from Total NOC Support, we will need to process your payment data.

If you make a purchase from us, we store an anonymized token and information.

The exact personal data collected will vary depending on the payment method, but will include information such as:

  • Name
  • Credit card type
  • Expiration date of a credit card
  • Certain digits of your card number (last four digits)

Note: For security, we never store your full card number.

  • Other payment information
    • via PayPal
    • via Apple Pay
  • Details of your purchase and payment history
  • Billing information
    • Company name
    • Company email address
    • Company address
    • Phone number
    • Postal/Zip Code

Forums, Bulletin Boards, Testimonials, Chat Rooms and Surveys

Personal information submitted through a forum, bulletin board, testimonial, or chat room operated by Total NOC Support, or its affiliates may be collected, used, and read by third parties, including other users.

Total NOC Support is not responsible for any information submitted through these services.

We occasionally request information from customers via surveys.

Participation in these customer surveys is voluntary.

Survey information is used to improve this web site and our services and products.

3.2. Information Automatically Collected

With your consent, Total NOC Support may contact customers about offers and opportunities from Total NOC Support or its business partners, to conduct surveys, and gather feedback.

Personal information includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use). If you are located in California, IP addresses are considered personal information.

For Total NOC Support LLC products and services, additional information collection may be described in the policy at Total NOC Support terms and conditions. Please review those as well.

Collected through your use of the Total NOC Support Services
CategoryDescription

Usage Data

  • Cookies (or browser cookies)

A cookie is a piece of data stored on a computer's hard disk containing information about the owner.

Total NOC Support may employ the use of cookies for measuring the success of advertising and affiliate network membership.

Cookies may be collected automatically or passively.

Our partners may use cookies.

Total NOC Support does not exercise any access or control of such cookies.

  • Google Analytics

Total NOC Support's websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to evaluate the use of the Total NOC Support site.

Google Analytics places a third-party cookie on your computer that is then used to compile reports of visitor traffic and internet usage.

Google Analytics does not have a database of individual profiles for each visitor and only collects aggregate data.

  • Your technical data

Examples include:

  • Online identifiers such as IP Addresses, which can be collected as part of web server logs
  • Information about the devices you use such as:
    • Information from the computer, mobile device, tablet or other device you use to access the Services
    • Browser type
    • Device type
    • Operating system
    • Software and software version
    • Hardware model
    • Mobile network information
    • The domain name from which you accessed the Services

We also may collect information about your use of the Site, including the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other click - stream or site usage data, emails that you open, forward or click - through to our Services, and other sites that you may visit.

The data may be used to help diagnose problems with our servers, analyze trends, track users’ web page, email and mobile application movements/activities, help identify or gather broad demographic information for aggregate use.

  • Your general (non-precise) location

We collect general information about where traffic and purchases on our Services are coming from around the world.

This is used at an aggregate level (that does not identify individual users) to create reports to better understand our engagement with users.

  • Permissions

With your express permission, certain Total NOC Support Services, may allow the applications access to Global Positioning Data (GPS), cellular network, Google Analytics or other similar data.

When requested by you, these applications also specifically access, modify and delete personal data and may send emails or messages from your device.

Please review the end - user licensing agreement for each application or product and the associated permissions to obtain further details for a particular Service.

3.3. Information from Third Parties

We may also receive personal information from third parties.

In the event that third party features and functionalities are incorporated in or made available in or through Total NOC Support products, then the policies of those third parties apply. Please visit each third party’s license agreement and privacy policy to better understand their terms of use and data collection practices.

Collected from other ("third party") sources
Categories of third partiesDescription

Authentication partner

If you register for or log into our services using another service, we’ll receive your information from them to help create your account with us.

System partners

Total NOC Support services communicate with our system partners and send customer information to them. Then, they use this information for tickets.

Technological support partners

Our documentation platform and ticketing system as technological support partners of Total NOC Support, save information about Total NOC Support’s customers and their end clients to provide, improve and develop services.

Payment partner

We may get data from our payment partner.

This allows us to:

  • send you invoices
  • process your payment
  • identify your discount rates

4. Information Use

We may use the information we collect from and about you for a variety of business purposes; in general, to provide the services, improve customer experience and engagement and develop the Services and properly serve you. We are committed to protecting and maintaining the privacy of your information and we will process your data only in accordance with applicable data protection law and this Privacy Policy.

We will have a lawful basis for processing your data if:

  • we need to process your information in order to provide you with the products or service you have requested or to enter into a contract
  • you have consented to such processing
  • we have a legitimate interest for processing your data – e.g., for fraud prevention; direct marketing; network and information systems security; data analytics; enhancing modifying or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and advertising personalization of the service using data to make it easier and faster for you to place orders; and/or
  • we are legally obliged to process it.

We may use your information when we have a lawful basis for processing such information, including for customer services and transactional purposes, and advertising customization and analytics purposes.

We may also use the information we collect from and about you for any of the following purposes:

  • To respond to your inquiries, fulfill orders, and contact and communicate with you when necessary
  • To enhance your online experience, including as a way to recognize you and welcome you to the Services
  • To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services
  • To provide you with customized Services content, targeted offers, and advertising on the Services, via email, or across other websites, mobile applications, social media, or online services
  • To contact you with information, newsletters, and promotional materials from Total NOC Support or on behalf of our partners and affiliates
  • To use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling–for example to create audiences based on demographic or location-based information for marketing and customization purposes)
  • To protect the security or integrity of the Services and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users
  • To use and disclose your credit/debit card information only to process payments and prevent fraud; and For other purposes disclosed at the time you provide your information or otherwise with your consent.

Additionally, if you use the Services to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.

5. Information Sharing

Total NOC Support will share aggregated demographic and other information with our partners and affiliates (such as our sister companies, sponsors, partners, advertisers, advertising networks, advertising servers and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information). It may also be shared in the event of the sale of a business or business assets. Your information may also be shared with third parties we identify at the time you provide your personal information or otherwise with your consent. You have the option to opt - in to receive direct marketing from these selected third parties.

Total NOC Support may share your information with our sister companies to assist us in technical processing operations, such as data hosting and maintenance, finance, legal, HR and accounting assistance, securing our data and systems, and fighting against spam, abuse, fraud, infringement and other wrongdoings; and for legitimate business purposes such as corporate audit, analysis and consolidated reporting as well as compliance with applicable laws.

Information provided to Total NOC Support will be protected by Total NOC Support and not sold or rented to any unrelated third parties without your express consent, except that Total NOC Support may disclose data to its affiliates and business partners who have established similar privacy standards, when legally obligated to do so, or if disclosure is required to protect the rights over Total NOC Support, Total NOC Support's customers, or the users of Total NOC Support's services. Total NOC Support may also share aggregate demographic data that does not contain any personal information.

6. How Long Your Information Is Retained For

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, we will retain your information for as long as your account is active or as needed to provide you services; and after that, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to your account. Your information may also be retained so that we can continue to improve your experience with us.

We retain the identifiable data we collect directly for marketing purposes for as little time as possible, after which we employ measures to permanently delete it or, in some cases, anonymize or de - identify the data. We will periodically review any personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.

7. Your Rights and Your Data

We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Services. If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal information we hold about you, you may contact us as set forth in the "Contact Us" section.

You may update, correct, or delete your account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact: support@TotalNocSupport.com

You also have a right to lodge a complaint with data protection authorities.

7.1. Cookies, Tracking Options and California Do Not Track Disclosures

For California Residents: Certain parts of our Services require cookies. You are free to adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all our offerings. Please refer to your device’s settings or your Internet browser’s "Help" section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

Our system may not respond to Do Not Track requests or headers from some or all Internet browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

7.2. Interest-Based Advertising Choices

To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:

To learn more about such interest – based advertising, and to opt out of such collection and use for interest – based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit: http://www.aboutads.info/choices/

To opt out from the use of information about your online activities for interest – based advertising by Network Advertising Initiative (NAI) member companies, please visit: http://www.networkadvertising.org/choices/

  • If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt - out browser add - on available here.
  • On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

Even if you opt out, you still may receive advertising from us that is not customized based on your use of the Services or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.

7.3. Other Choices Concerning the Use and Disclosure of Your Information

You may occasionally receive information on products, services, and special deals from Total NOC Support or may receive informational newsletters. Customers are given the opportunity to 'opt - out' of having information used for purposes not directly related to the Total NOC Support service at the point where the information is requested. Customers who consented to receive marketing from Total NOC Support may also elect not to receive additional promotional communications using the opt - out link provided in each promotional email. Customers may not opt - out of receiving service announcement updates as they contain important security information about the services. If you receive marketing communications from one or more Total NOC Support affiliates, you must opt - out individually from each of the affiliates from which you are receiving brand - specific marketing communications.

8. Privacy of Children

Total NOC Support sites, products and services are not directed to children under the age of 13 (up to age 16 in some countries) and we do not knowingly collect personal information from children under the age of 13 (up to age 16 in some countries).

If we become aware that a child under the age of 13 (up to age 16 in some countries) has provided us with personal information, we will take steps to delete such information from our files as soon as possible.

If you're a parent of a child under the Age Limit and become aware that your child has provided personal data to Total NOC Support Services, please contact us.

9. Security

Total NOC Support protects information both online and off - line. The transmission of information, including any payment information, is encrypted, and protected using secure sockets layer (SSL) technology. Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration, support, or the development team). Employees are required to use password - protected screen - savers and keep their computers up to date.

Data communication with Total NOC Support is established using HTTPS. Data storage by Total NOC Support and affiliate systems under its control are not reachable or accessible from outside and all sensitive information is encrypted.

Device information is stored in data centers located in either the United States or Europe, depending on location.

10. International Transfers

Total NOC Support is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in several countries outside the European Economic Area (EEA), including in the United States. Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.

While providing Services or otherwise, your data will be transferred to numerous countries including the United States. In some of these locations, data protection laws may be less stringent than in your country. To ensure that your data is adequately protected, we transfer your data subject to suitable safeguards being in place. In particular, where we transfer your information outside the EEA, we rely on standard EU Model Clauses approved by the European Commission, and we transfer the information in accordance with applicable laws and using adequate and appropriate safeguards.

To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outs ide the EEA, please contact us at support@TotalNocSupport.com.

11. Revisions To This Privacy Policy

Total NOC Support reserves the right to revise this privacy policy at any time. Any revisions will be made by posting the changes to the website. Customers must check the website periodically to be aware of any changes to the privacy statement. Your continued use of the website or Service constitutes your acceptance of those changes.

12. Your California Privacy Rights

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us. You must put the statement "Your California Privacy Rights" in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Non - affiliated third parties are independent from Total NOC Support and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non - affiliated third parties directly.

For California residents, in addition to the above, there are additional rights, including the Right to Know, Right to Delete, Right to Opt Out, and Right to Non-Discrimination.

You have the right to request the information collected about you, from whom it has been obtained, and the categories of business with which we share the information. This information is provided in this Privacy Notice in the sections above. You may also request:

The specific categories of personal information we have collected about you during the previous 12 months.

The specific personal information we have collected about you during the previous 12 months, depending upon verification of your identity or verification of the person authorized to act on your behalf.

The categories of personal information we have disclosed to third parties about you along with the categories of the organizations receiving that information during the previous 12 months.

The categories of personal information we have sold to third parties about you along with the categories of the organizations receiving that information during the previous 12 months.

The deletion of your personal information, subject to several various exemptions available to us.

As indicated above, you may request that Total NOC Support delete personal information collected from you and to tell any affiliates or service providers to do the same.

If you are concerned about any potential possibility of the sale of your data, you may Opt-Out. For submitting a request to "Do Not Sell My Personal Information", please Click Here

Total NOC Support does not discriminate or deny goods or services, charge you a different price, or provide a different level or quality of goods or services due to you exercising your rights under California privacy laws.

However, if you refuse to provide personal information to Total NOC Support or ask us to delete or stop selling your personal information, and that personal information or sale is necessary for Total NOC Support to provide you with goods or services, then Total NOC Support may not be able to complete that action or transaction.

13. Contact Us

If you have any questions, concerns complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at:

Total NOC Support, LLC

Address : 200 Broadacres Drive, Second Floor, Bloomfield, New Jersey, 07003 U.S.A.

Attention : Privacy Coordinator

Email : support@TotalNocSupport.com