TNSAnswer

Our engineers take your calls and create tickets for you, with a nationwide coverage in 10 strategically located offices in the USA, providing 24/7 support.

TotalNOC’s Patent pending technology PAIR (Platform for Artificial Intelligent Routing) calls are answered in less than 10 seconds by a trained technician.

Prices are $2per call

Benefits of answering service:

Trained IT technicians answering all of your calls in less than 10 seconds

The Technicians document all information required to create a comprehensive service ticket to reduce repeat phone calls

Allocate dedicate internal IT resources to problem resolution.

Tickets will be escalated to your in-house IT staff with accurate and actionable information.

Our Onboarding Process - All Online

Step 1
Buy Service

Select & order service package for your business

Step 2
Setup your Account

Provide necessary information and onboarding will be completed

Step 3
Ready to Go Live

Our highly skilled staff will start resolving your customers' IT issues

Focus on your MSP business.
We'll support your customers.