Let TNS handles daily IT issues for your customers while you and your staff focus on revenue-generating projects. Our trained technicians will handle tickets, take calls, trouble shoot, and resolve Tier 1 issues. All White labeled under your brand. Tier 2 and other support issues will be escalated back to your MSP*.
Your limited Internal IT resources can now focus on critical network security and priority technology initiatives
Only escalated tickets will be sent to your in-house IT staff with accurate and actionable information
All service tickets are answered by a Tier 1 engineer in under 10 seconds for speedy resolution. Tier 1 help desk services includes, but not limited to: email configurations, virus removal, software installation, connectivity issues, password administration, printing issues, and more.
Patch Management
Get the patch approval, installation, and monitoring system for ConnectWise Automate. This system is designed to be flexible for various client requirements, but easy enough to implement to cover most patching situations.
Select & order service package for your business
Provide necessary information and onboarding will be completed
Our highly skilled staff will start resolving your customers' IT issues
Focus on your MSP business.
We'll support your customers.