TNSFieldTech
Total NOC’s service delivery model provides resources to assist customers in-person, facilitate most of the customers’ projects, and to extend the TNS Assist service or your local help-desk as an escalation resource.
Total NOC’s service delivery model provides resources to assist customers in-person, facilitate most of the customers’ projects, and to extend the TNS Assist service or your local help-desk as an escalation resource.
Tier 1 requests are entry level requests that involve basic desktop and network troubleshooting.
Basic Requests on Tier 1 include:
Tier 2 requests are more advanced requests that will include basic Server-level troubleshooting and more advanced troubleshooting of software. Tier 2 requests will also include work with network shares and permissions.
Intermediate Requests on Tier 2 include:
Tier 3 requests include server, network, virtualization, and storage troubleshooting. Tier 3 requests will also include problems and incidents that are intermittent and difficult to resolve.
Advanced Requests on Tier 3 include:
Select & order service package for your business
Provide necessary information and onboarding will be completed
Our highly skilled staff will start resolving your customers' IT issues
Focus on your MSP business.
We'll support your customers.