Tier 1 requests are entry level requests that involve basic desktop and network troubleshooting.
Basic Requests on Tier 1 include:
Tier 2 requests are more advanced requests that will include basic Server-level troubleshooting and more advanced troubleshooting of software. Tier 2 requests will also include work with network shares and permissions.
Intermediate Requests on Tier 2 include:
Tier 3 requests include server, network, virtualization, and storage troubleshooting. Tier 3 requests will also include problems and incidents that are intermittent and difficult to resolve.
Advanced Requests on Tier 3 include:
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